1. General sales conditions
  2. Order
  3. Payment methods
  4. Shipping costs
  5. Delivery and Deadlines
  6. Exchanges and refunds
  7. Signature and proof
  8. Liability
  9. Privacy policy
  10. Newsletter
  11. Intellectual property
  12. Entire agreement
  13. Duration
  14. Proof
  15. Conservation and archiving of transactions
  16. Applicable law and jurisdiction

1. General sales conditions

These conditions are agreed upon between the company Lousãtextil, with its registered office at Zona Industrial dos Matinhos – Pavilhões 6, 7 – 3200-997 – Lousã, with a share capital of 100,000€ registered under the unique number 502 097 116, by CRC Coimbra, hereafter abbreviated as “Lousãtextil,” and any person, as long as they are of legal age and have legal capacity to enter into contracts and who wishes to make a purchase through the website www.lousatextil.pt, by telephone at 239 991 401, by mail, email, hereafter abbreviated as “User.”

Order dispatch will be carried out to the Mainland, Madeira and Azores. If the User resides outside the delivery areas mentioned above and wishes for delivery abroad, please contact us. The parties agree that their relationship will be exclusively governed by the general conditions described here.

These conditions aim to define the general sales conditions between Lousãtextil and the User, from the moment of ordering to the various services provided by Lousãtextil, such as payment methods and delivery conditions of the merchandise.

These conditions regulate all the necessary steps to carry out the order and ensure the follow-up of this transaction between the contracting parties.

2. Order

The User can place an order online on the website www.lousatextil.pt.

To finalize their order, the User must provide personal data, such as their name, address, etc. To do so, the User must fill in all the mandatory fields of the order form for this purpose. By placing their order, the User expresses their full and complete acceptance of the general sales conditions, prices, and description of the products covered in this transaction. These general sales conditions will be the only ones applicable between the two parties. Any dispute on this last point will be resolved through an exchange of information and with the guarantee mentioned below. In the event of the unavailability of the product, Lousãtextil undertakes to inform the User and to reimburse them for any amounts they may have paid within a maximum period of 30 (thirty) days from the date of knowledge of such unavailability.

If you wish to make a Compliment/Suggestion, please go to https://www.livroreclamacoes.pt/inicio/elogio-sugestao

3. Payment methods

– Prices are to be understood in euros, with taxes and duties included.
– The prices presented take into account the applicable VAT on the day of the order.

3.1 Multibanco Reference
When placing your order, select the Multibanco Reference payment method. You will receive an email with the 3 payment details (entity, reference and value). You can make the payment at Multibanco ATMs or through your Home Banking by selecting the “Payments for Services/Purchases” option and entering the provided details. Any changes will require contacting lousãtextil.

3.2 Bank Transfer
The order will be dispatched after confirmation of receipt of the value in our bank entity. This situation may take between 3 to 4 working days, depending on the customer’s bank. It is very important to include the order number in the transfer description (not applicable if making the payment at ATM terminals). Any changes will require contacting lousãtextil.

4. Shipping Costs

The shipping costs will be calculated based on the weight of the respective order and the destination. When ordering online, the total weight and the respective shipping cost will be displayed.

5. Delivery and Deadlines

The delivery of orders can be made:

  • To your home with CTT Expresso – From Monday to Friday from 9:00 a.m. to 6:00 p.m. If you are not at home, CTT Expresso will leave a postal notice for pickup within 6 days at a post office, and you must present your ID or Citizen Card to collect the order.
  • Special Transport (bulky items) Bulky items, due to their size and/or weight, must be delivered via courier or to your home, and the shipping costs will be calculated based on the respective order.
  • To any other address. To do this, simply indicate the desired address in the corresponding fields of the online order form.

The delivery time may vary depending on the selected shipping method:

  • To home or other address: CTT Expresso – delivery time between 3 to 4 working days (for Azores and Madeira please contact Lousãtextil).

To track the status of the order, the User can do it directly online in “Status of my Order” or call Lousãtextil’s User Support Service at the following number: +351 239 991 401 from Monday to Friday from 9:00 a.m. to 6:00 p.m. (These hours are subject to change).

Lousãtextil assumes no responsibility if there is any delay in the delivery of any order by the carrier.

6. Exchanges and refunds

All items can be exchanged or refunded except those that are personalized at the request of the customer. The exchange or refund request must be made within 15 (fifteen) days after the date of receipt.
In the case of an exchange, if the new order is of higher cost, the User will have to pay the difference, attaching to the exchange request the payment of the remainder or making it at the time of collection of the new order.
In the case of a refund request for an item purchased at a reduced price, due to a special offer, Lousãtextil will refund the amount actually paid by the User and not its entirety.
In all cases, any exchange or refund request must be made by postal mail to Lousãtextil, Zona Industrial dos Matinhos – Pavilhões 6, 7 – 3200-997 – Lousã, or by email to geral@lousatextil.pt, indicating the references of the items and the reasons for the return. All items benefit from a contractual warranty.
In the case of defective products, you must report it, providing the order number and a description of the defect.
The costs of returning or collecting items within the contractual warranty period will be borne by the customer.
The refund of payments will be made through the same means of payment used by the consumer in the initial transaction.

7. Subscription and proof

The User who does not have a User number will have to go through a registration process that will allow them to obtain one. In the case of a new User, Lousãtextil’s services will assign them a User number after their first order.
This number is strictly personal. The loss or forgetting of this number must be communicated to the User Support Service by geral@lousatextil.pt or 239 991 401.
The online indication of the bank card number and the final validation of the order will constitute proof, in accordance with legal provisions, and will allow the amounts appearing on the order form to be demanded.
This validation serves as a signature and acceptance of all operations carried out on the Site.

8. Liability

For all stages of access to the Site, from the order process to delivery or subsequent services, Lousãtextil only has an obligation of means. Lousãtextil excludes all warranties and any liability for inconveniences or damages inherent to the use of the Internet network, in particular, a service disruption, an external intrusion or the presence of computer viruses, or any case of force majeure as classified by the jurisprudence of the courts, to the extent permitted by applicable law.
The items sold are described and presented on the Site as accurately as possible. If, despite all our precautions, errors occur on the Site or in Lousãtextil catalogs, Lousãtextil will not be held responsible for such fact. Except in the case of a contractual warranty, any transaction carried out between Lousãtextil and its Users, not contested within a period of 6 months, cannot give rise to any claim.

9. Privacy policy

The COMPANY Lousãtextil – Indústria de Malhas e Bordados da Lousã, Lda. respects the privacy of visitors to the website www.lousatextil.pt and takes all care to protect their information.
This privacy policy consists of providing the information we collect and how we can use it, as well as the security standards adopted to protect your identity and personal data.


WHAT TYPE OF INFORMATION DO WE COLLECT: Personal information such as your name, address, date of birth, gender, email address, tax identification number (NIF), etc. may be requested. The above information may be requested when you sign up or fill out a contact form as an employee, job applicant, trainee, trainer, customer, supplier, visitor, etc., and/or when you receive or send email messages and for services that require registration or subscription.

We use “cookies” to collect information about your visits to our website and to improve your experience. You can find more information about how we use cookies in the section below “Use of Cookies”. When you visit our website, we collect data known as “click path” (server address, domain name, etc.).

This information/data is stored anonymously and is only used for generalized statistical analysis, web mining, with the aim of improving our services.
USE OF VISITORS’ INFORMATION: All personal information we obtain will be recorded, used, and protected in accordance with current EU data protection legislation and this privacy policy.

The information collected is intended for the sending of information/disclosure by email or SMS messages about our products and services.

The sending of information only occurs when the data subject has expressly opted to receive email and/or SMS messages from Lousãtextil Company. If you do not wish to receive any more email or SMS messages, please contact us by email or letter to our address.
PROTECTION OF VISITORS’ INFORMATION: The information you provide us when visiting our website is protected by various security measures, including restricted access and safeguarding of the confidentiality of the information.

However, we alert that by providing personal information online, there is a risk of third parties being able to intercept and use this information, so in terms of security of any information you disclose online, you do so at your own risk.
PRIVACY OF MINORS (CHILDREN AND YOUNG PEOPLE) Lousãtextil Company is committed to protecting the privacy of children and does not intend to collect personal data from children under the age of 13 (the age legally defined in terms of national law under the GDPR). If the user is a child under the age of 13 and tries to register, it will be rejected and the child will be informed that we do not accept registrations from children under the age of 13. We encourage parents and guardians of children under the age of 13 to regularly monitor and supervise their children’s email use and other online activities.
USE OF COOKIES If you wish, you can disable all cookies if you prefer not to receive them. You can also have your computer notify you of the use of cookies. In both cases, you have to adjust the settings of your browser (such as Internet Explorer).

RECTIFICATION, DELETION, OR MODIFICATION OR UPDATING OF PERSONAL INFORMATION If you wish, you can cancel your registration or use at any time and opt not to receive any email and/or SMS messages, and you can also choose to delete all your personal information from our database.

If you wish, you can also unsubscribe, delete or modify your personal information.

OUR CONTACT If you have any questions or comments regarding our website and/or our privacy policy, please write to the address listed on our website.

DATA SUBJECT CONSENT By using our website, you confirm that you accept the terms of this Privacy Policy, as well as our Terms and Conditions. If you do not agree with the terms of our Privacy Policy and our Terms and Conditions, please do not provide us with personal information and stop using our website.


The data subject has the right to receive a copy of their personal information held by us. The company reserves the right to charge a small fee (amount to be determined) for administrative and IT costs associated with any requests made.


If you are a user of our website through the user registration process, your data will be stored in a specific user control database. However, the Data Subject may request its deletion whenever they wish, by written request to our official address on the website.


The online privacy policy applies only to information collected through our website and not to information collected offline.


The computerized processing of the collected data is done in compliance with data protection legislation and is intended for order shipping, respective administrative support, statistics, and future presentation of new proposals by Lousãtextil. The User is guaranteed, under the law, the right of access and rectification of any data concerning them in the database, by:
– Email: geral@lousatextil.pt
– Mail: Lousãtextil, Zona Ind dos Matinhos, Apartado 50, 3200-997 – Lousã
– Telephone: 239 991 401

The User authorizes Lousãtextil to automatically process the personal data provided, particularly through the use of cookies.
None of the personal data entrusted to us will be provided, free or commercially, to direct marketing companies or other entities that use mailing lists to advertise their services and/or products.

You can access and modify your data at any time in the “My Customer Account” area. On the Internet, although we take all precautions regarding the protection of our User data, Lousãtextil shall not be held responsible for its unauthorized use by third parties.


The personal data has been collected and is protected and treated in full compliance with the General Data Protection Regulation EU 2016/679.
This message (including any attachments) may contain confidential or legally privileged information for the sole use of the intended recipient. If you are not the intended recipient, you should not use, copy, distribute, or disclose its content (including any attachments) to third parties without proper authorization. If you have received this message in error, please notify the sender by email and immediately delete it.
If you no longer wish to receive emails from Lousãtextil, please send an email to hugo@lousatextil.pt with the subject line “Remove from Database.”
Thank you.


10. Newsletter

The designation of Lousãtextil Newsletter is given to the emailings, promotional offers, and institutional newsletters containing information about the company sent directly to the User’s email inbox. The User has the possibility to subscribe to the Newsletter, automatically registering from the moment they place their first order or request their first online catalog. They can access and modify their data at any time in “My User Account” and manage their newsletter subscription in “Newsletters,” or they can also use phone, mail, or email to request such changes.

11. Intellectual Property

All elements of this Site, whether visual or auditory, including the underlying technology, are protected by copyright, trademarks, or patents. They are the exclusive property of Lousãtextil company. On the other hand, any hypertext link directed to the Lousãtextil Site and using the framing or in-line linking technique is formally prohibited.

12. Entire Agreement

These general sales conditions constitute the entire agreement between the parties in question. If any clause of these conditions becomes null and void due to a legislative or regulatory change or by a court decision, this shall in no way affect their validity and respect.

13. Duration

These conditions apply for the entire duration of the services offered by Lousãtextil company. All exclusive site articles are valid until the limit of available stocks.

14. Proof

The computerized records, preserved in the computer systems of the Lousãtextil company under secure conditions, are considered as proof of communications, orders, and payments produced between the parties.

15. Conservation and Archiving of Transactions

The archiving of orders and invoices will be carried out on a reliable and durable support to correspond to a faithful and lasting copy.

16. Applicable Law and Jurisdiction

The sales conditions presented are subject to Portuguese law. In the absence of resolution by agreement of the parties, any dispute arising from these General Sales Conditions will be submitted to the competent Portuguese court.